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5 Questions to Ask When Choosing a Business Internet Provider

If you’ve been shopping for business internet providers lately, chances are you’ve found yourself overwhelmed with information. With so many business internet providers out there, it can be hard to know where to start or how to compare them. Some reports have predicted that cloud IT infrastructure spending will grow to $99.9 billion by 2023. Before you put your money in that pool, you should ask yourself the following five questions to help make your choice.

1. How High is Your Bandwidth Capacity?

The bandwidth capacity of a business internet plan dictates how fast you can upload or download data over the web. If your company deals with large files, video conferencing systems, online backup services, or frequent uploads of customer information, it is important to have a high bandwidth capacity. Again, if you have many employees on your network or plan to expand in the future, make sure that the bandwidth capacity is high enough for you.

2. What Type of Internet Service Do You Offer?

Many business owners buy internet services without realizing that the options vary widely. The differences are significant enough to affect your company’s productivity, so you should know what they are before deciding. For example, some providers offer all Fiber Optics. This lets you send data at incredible speeds across long distances. In contrast, DSL service uses your typical phone lines to transmit data at a lower rate. Fiber optic cable is best for companies that send or download large files.

3. Is Your Technology Secure?

Security is a huge concern for every business owner because it affects the safety of your information. If you aren’t using a secure internet service, then other people can intercept that data. This puts your customers and employees at risk and makes you vulnerable to hackers. A good provider will use security technology like firewalls to keep out intruders. Unfortunately, some providers treat security as an afterthought instead of taking it seriously.

4. What Is Your Customer Service Like?

When disaster inevitably strikes, you need to have a solid plan for getting back on track quickly. A reliable business internet service should have customer support that responds quickly in an emergency. If your provider doesn’t have a dedicated client relations team, then you may spend hours on hold trying to get through. Asking about customer service beforehand can spare you those hassles and ensure that you’ll be taken care of if something goes wrong.

5. Is Your Network Fully Owned?

When providers build their own network infrastructure, they control the quality of service for your company. Using a network that isn’t fully owned can make it difficult to meet all your technical requirements. Your company may not be able to get the appropriate speeds or security.

Choosing business internet providers can be a huge decision for your company. For this reason, it’s important to ask the right questions before making a choice. By doing so, you can ensure that your network works as promised and can meet all of your technical requirements.

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